What is the Canadian CRB Program?
well-run
well-managed
well-maintained
The Canadian Certified Rental Building (CRB) Programā¢ provides Canadian rental-housing consumers with a quality-assurance alternative they can count on when selecting their rental apartment home.
It ensures that all registered buildings are in strict compliance with 55 Best Practice Standards that cover hundreds of property management requirements and ensure a high-level of quality service. All CRB-Certifiedā¢ buildings are also Living Green Togetherā¢ certified.
The Canadian CRB Program is committed to supporting the apartment industryās ā Environmental, Social and Governance (ESG) transformation and continually raising the bar of industry professionalism in serving rental-housing consumers in all provinces across Canada.
Residents can Rent With Confidenceā¢ knowing their apartment building is being well-run, well-managed and well-maintained.
Key Elements of the Certified Rental Buildingā¢ Program
The Certified Rental Building (CRB) Programā¢ ensures that rental communities meet high standards of professionalism, resident service, sustainability, and building quality. Certification provides assurance to residents and a competitive edge for property owners and managers committed to excellence. CRB-Certifiedā¢ buildings are well-run, well-managed, and well-maintained, providing quality rental living for all residents.
Resident Management Standards
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Prioritizes resident experience through respectful communication and high-quality service.
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Establishes clear policies for resident engagement, conflict resolution, and maintaining a welcoming community.
State of Condition Standards
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Ensures buildings and surrounding properties are well-maintained, safe, and meet all necessary health and safety regulations.
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Requires regular inspections and preventive maintenance to uphold quality living conditions for residents.
Environmental Management Standards
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Promotes sustainable practices, including energy efficiency, water conservation, waste reduction, and responsible purchasing.
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Encourages property managers and residents to work together to reduce environmental impact and improve building performance.
Operations Management Standards
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Focuses on structured building operations, ensuring efficiency, transparency, and accountability.
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Includes maintenance procedures, emergency preparedness, and effective communication strategies for residents and staff.
Human Resource Standards
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Ensures employees are treated fairly and provided with safe working conditions.
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Requires adherence to human rights, workplace safety, and employment standards, ensuring a professional and ethical work environment.
Financial & Risk Management Standards
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Ensures responsible financial management, ongoing property reinvestment, and proactive risk assessment.
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Promotes transparency in financial operations and regulatory compliance to support long-term building sustainability.
What is Living Green Together environmental certification?
When choosing a CRB-certifiedā¢ building, residents take confidence in knowing they are selecting a professionally-managed building where the property manager and staff not only care about the quality of their building and service provided, but also the impact that daily operations have on the environment.
All Canadian CRB buildings are Living Green Togetherā¢ certified, which ensures an apartment building is operating in an environmentally responsible manner, and residents are encouraged to help do their part to maintain safe, healthy, and green apartment communities together.
Move With Confidence when choosing a CRB-approved building
The Canadian Certified Rental Building (CRB) Programā¢ represents all of the advantages that make searching for a new apartment home easy, and allows you to Rent with Confidenceā¢ when selecting a well-run, well-managed, well-maintainedĀ building to live in.
We understand moving can be hard work and a time consuming experience. Many experts rate moving as the third most stressful event that people will endure in their lives. There is a lot to consider once the decision has been made that you are moving to a new apartment home. Therefore, careful planning and organization are essential ingredients to de-stressing your move.
Thatās why have developed a Move With Confidenceā¢ guide as a tool to assist apartment renters in making their moving experience as smooth, and as stress-free an event, as possible.
ASSOCIATIONS & PARTNERS
The Federation of Rental-housing Providers of Ontario (FRPO) is the largest association in Ontario representing those who own, manage, build and finance residential rental properties. The Canadian CRB Program was developed by the FRPO to provide rental housing consumers with a quality-assurance alternative they can count on when selecting their rental apartment home and provides property managers with a tangible way to differentiate themselves in the competitive rental marketplace.
LandlordBC is the association representing owners and managers of rental housing in British Columbia. Through the maintenance of a proactive and positive advocacy role with government, media and stakeholders, LandlordBC promotes and conserves the interests and rights of rental housing providers, fosters public understanding of the rental housing industry and, ensures reliance on LandlordBC in development of government legislation.
GRESB, formerly the Global Real Estate Sustainability Benchmark, issues standards for Environmental, Social and Governance (ESG) performance disclosure. Founded in the Netherlands in 2009, it helps real estate investors assess the sustainability performance of commercial real estate portfolios around the globe. GRESB is a mission-driven and industry-led organization that provides actionable and transparent environmental, social and governance (ESG) data to financial markets.
Our Members
